LEGAL INFORMATION

Legal Information Is Not Legal Advice - this website is a source of information only and is not a substitute for a personal injury lawyer.

DATA PROTECTION POLICY

The Data Protection Act requires that anyone processing personal data must ensure that it is :-

fairly and lawfully processed
processed for limited purposes
adequate, relevant and not excessive
secure, accurate and not kept longer than necessary
processed in accordance with the data subjects rights
not transferred to countries without adequate protection

We are committed to protecting your privacy and comply fully with the legislation. We will correct or delete any erroneous information held on file at your request. All information is kept securely and is not kept longer than necessary before it is securely destroyed. Confidentiallity is respected at all times.

LEGAL DISCLAIMER

The information provided on this website is for educational purposes only and is not legal advice. Whilst reasonable effort is made to ensure that the content is up to date it cannot be guaranteed that it is always accurate. You should not rely on the text contained here without taking professional advice from a personal injury lawyer which includes a suitably qualified solicitor or barrister. There are time limits and you should not use anything that you have seen or read here as a reason to delay taking professional legal advice. The proprietors and operators of this website formally disclaim all liability for loss howsoever incurred as a result of reading the content of this website. Mere consideration of this website does not form any contractual relationship and no such relationship will be formed as a result of entering into email correspondence nor by taking free telephone advice. A formal solicitor/client relationship will only exist when you personally enter into a written contract with a solicitor at which point the relationship will be detailed and specified. A solicitor/client relationship is not formed as a result of mere consideration of this website.

MINISTRY OF JUSTICE INFORMATION

To cover the costs of running this website including registration, hosting and optimisation of content, a fee is paid for each substantive lead generated to the owner of the domain name who is regulated by the Ministry of Justice in respect of regulated claims management activities.

Complaints Procedure

We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
Within eight weeks of receiving a complaint we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a response which:
  - explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
  - informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
- Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
- If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-
- The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.